Returns & Exchange Policy
Twelve months warranty on all furniture and lighting.
Will be replaced once returned to Bisque. Bisque will not arrange a return unless the item/items are in the original packaging and at the original place of delivery. If the same item is not available a credit will be issued, this can be used towards the next order or a similar product but must be used within 12 months from date of issue.
No credit will be given on freight. Replacement item/s will be delivered to the original address supplied by the purchaser. N.B. In the event of an item to be deemed faulty Bisque will try to rectify any problem where a replacement is not available. Please contact our team to discuss and facilitate an alternative or solution for you.
Must be reported within 24hrs, or a reasonable time frame, or no claims will be accepted. These will be replaced or if no replacement available the item will be refunded. Bisque will not accept liability for any breakage or damage to goods, which have been moved from the original delivery point, images are required for assessment. All original packaging must be retained.
Finishes, colour and sizes may vary due to the character of the product we accept NO responsibility for the return or refund due to these variations. Please check with the store or sales team if this is vital to your project.
RETURN POLICY RETAIL
Return of goods for change of mind, or size/colour must contact store within 10 days of purchase. Products must be sent back to store with your receipt of purchase and must be in original packaging and in original condition for a credit/replacement only. We do not refund for change of mind. All freight costs incurred are to be paid by the purchaser, no returns will be accepted on sale items so please choose carefully.
RETURN POLICY WHOLESALE
Returns will incur a 20% restocking fee if you have changed your mind/selection, only a credit/replacement will be issued as we do not refund for change of mind. Customers are to
contact Bisque within 7 days and must return products in their original packaging and in original condition. All freight costs incurred are to be paid by the purchaser, no returns will be accepted on sale items so please choose carefully.